Return Policy

Effective Date: July 30, 2026

At Wooble Designs, we strive to deliver high-quality digital solutions and ensure complete client satisfaction. As our services are customized and tailored to each client's requirements, our Return & Exchange Policy differs from that of physical products.

Please read this policy carefully before purchasing any of our services.

1. Digital Services

Wooble Designs provides digital services including, but not limited to:

Shopify Store Development
Shopify Theme Customization
Shopify Plus Solutions
Website Design & Development
Landing Page Design
UI/UX Design
Website Performance Optimization
SEO Services
Website Maintenance
API Integrations
Branding & Creative Services
Technical Consulting

2. Return Policy

Since all our services are custom-built and delivered digitally, we do not accept returns once work has commenced or services have been delivered.

Once a project has started, resources, development hours, and technical efforts are allocated specifically for your project. Therefore, completed or partially completed services cannot be returned.

3. Exchange Policy

As digital services cannot be physically exchanged, we do not offer exchanges.

However, if your purchased service requires modifications within the agreed project scope, we will gladly provide revisions according to the terms outlined in your proposal or agreement.

4. Revisions

Most projects include a predefined number of revisions, as mentioned in the project quotation or proposal.

Minor design or development changes within the agreed scope are included.
Additional revisions beyond the agreed limit may incur extra charges.
New feature requests or scope changes will be treated as a separate project or additional work.

5. Refund Eligibility

Refunds are generally not applicable for digital services. However, refund requests may be considered under exceptional circumstances, including:

Duplicate payment made by the client.
Payment received due to a technical error.
Project cancellation by Wooble Designs before work has commenced.

Approved refunds will be processed using the original payment method within 7–10 business days.

6. Non-Refundable Services

The following services are strictly non-refundable:

Completed Shopify development work.
Custom coding or theme customization.
Website design or UI/UX services.
SEO services already performed.
Website maintenance plans already commenced.
Consultation sessions.
Purchased third-party themes, apps, plugins, licenses, or software.
Domain registration or hosting charges.

7. Project Cancellation

Clients may request project cancellation by providing written notice via email.

If cancellation occurs after work has begun, charges will apply for all completed milestones, development hours, and resources utilized up to the cancellation date.

8. Third-Party Products & Services

Wooble Designs is not responsible for refunding costs associated with third-party services, including Shopify subscription fees, premium themes, applications, hosting services, domain registrations, payment gateway charges, or any external software purchased on behalf of the client.

9. Quality Commitment

Our goal is to deliver services that meet or exceed client expectations. If you experience any issues related to the delivered work within the agreed project scope, we encourage you to contact us. We will make reasonable efforts to resolve any genuine concerns through revisions or technical support where applicable.